Shipping & Returns Information

Shipping Information

All order received before 11am business days will be dispatched the same day from our Newcastle Warehouse.

All orders are Shipped via Australia Post. To view if there are any service disruptions in your area visit – Australia Post Service Updates.


Delivery Times Across Australia

3-5 Business Days – Sydney, Brisbane, Melbourne & NSW country

4-5 Business Days – VIC country, QLD country, & SA country

5 Business Days – Perth (Allow an additional 2-3 business days for WA country areas)


Refund and Returns Policy

Hunter Education Nightingale (or PSB) are proud of our products and guarantee all our products as advertised.

Defective Products

We will replace any defective merchandise or refund you for any defective merchandise provided that:

  • The return is prearranged with us which can be done by emailing [email protected]
  • The product is returned within 14 days.

Non Defective Products

Hunter Education Nightingale may refund you for a non-defective product provided that:

  • the return is prearranged with us by emailing [email protected]
  • the product must be returned at your own expense along with proof of purchase within 14 days
  • the product must be unused and in its original condition.

We are not able to refund the cost of shipping the product to you.